Context: A healthcare medical organization was undergoing a medical unit merger that required teams with different practices and norms to work together under a new structure.
Challenge
Unfamiliarity among team members, fragile trust, and unclear expectations disrupted team cohesion, resulting in coordination breakdowns that could compromise consistency, responsiveness, and the patient experience.
Approach
As an internal subject matter expert in working across differences, Deborah supported the team in defining its preferred teaming culture within the new structure. The work focused on clarifying expectations, strengthening communication, and establishing shared ownership of team effectiveness.
Outcome
The team developed a clear and unified approach to working together, improving coordination and restoring stability in care delivery. Team members demonstrated increased collective accountability and consistency, contributing to improved problem solving and patient care outcomes.
